The NZ DT Swiss service centre
Service turnaround time is expected to be no more than 5 working days from arrival of the item at the NZ Service centre (Marleen Wholesalers Ltd).
Please note this assumes all service parts required are available at the time and does not include freight back to the customer.
It is highly recommended that you call the service centre first before sending items back so an any delays with regards to parts can be advised.
Warranty turnaround time is subject to availability of parts from DT Swiss. Although we stock a vast number of parts in stock, items may need to be sourced from DT. Special order parts may take between 7-90 days to arrive
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